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Workplace Education: Customer Service

September 28 @ 1:00 pm - November 30 @ 5:00 pm

Time & Day: Wednesdays, 1:00 pm – 5:00 pm
Start Date: Sept 28, 2022 End Date: Nov 30, 2022
Location: Online Course, Zoom
Instructor: Lisette Jones
Program Length: 10 weeks

Learning Outcomes:

Identifying customer service standards for great service

Applying best practices for evaluating customer service

Developing strategies for communicating with customers

Identifying and navigating “moments of truth”

Managing difficult customer situations

Continuous improvement strategies for customer service across the generations

Details

Start:
September 28 @ 1:00 pm
End:
November 30 @ 5:00 pm

Organizer

Annapolis Valley Chamber of Commerce

Venue

Zoom