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Workplace Education: Customer Service
September 28, 2022 @ 1:00 pm - November 30, 2022 @ 5:00 pm
Time & Day: Wednesdays, 1:00 pm – 5:00 pm
Start Date: Sept 28, 2022 End Date: Nov 30, 2022
Location: Online Course, Zoom
Instructor: Lisette Jones
Program Length: 10 weeks
Learning Outcomes:
Identifying customer service standards for great service
Applying best practices for evaluating customer service
Developing strategies for communicating with customers
Identifying and navigating “moments of truth”
Managing difficult customer situations
Continuous improvement strategies for customer service across the generations